26th of November 2024

Returns

If you are unhappy with your purchase, under Distance Selling Regulations, you have the right to return the items to us within 14 days of receipt for a full refund (excluding postal charges), provided the items are unused, returned in their original packaging, and in a resalable condition.

In the event of damage, please email support@sundaylight.cc with your order reference number and photographs of the damage.

Warranty

Sunday Lighting Limited is committed to providing high-quality products. Our industry leading engineering standards and extensive testing enable us to achieve the highest possible product. As a result of this, we are able to offer a comprehensive two-year warranty from the date of purchase on all Sunday Lighting Limited products. This warranty warrants Sunday Lighting Limited  product(s) to be free from any manufacturing defects. Unless otherwise stated,

If you purchased your Sunday Lighting Limited product from a third party, please be aware that your warranty will be held with them and may have different terms than the standard Sunday Lighting Limited warranty. Therefore, we recommend that you contact your original point of purchase.

The customer is entitled to free repair or replacement if the product is deemed to be faulty due to any manufacturing defects in design, material or workmanship within the warranty period upon proof of purchase, when:

  • The product defect is reported within two months of its discovery;

  • Sunday Lighting Limited is notified in writing of the claimed defects;

  • The product defect is acknowledged as such by Sunday Lighting Limited  as a result of faulty design, materials or workmanship of Sunday Lighting Limited ;

  • The Goods or parts thereof claimed to be defective are returned to Sunday Lighting Limited  at the risk of the Customer.

Sunday Lighting Limited  shall not be liable for the failure of any Goods to comply with the warranty set in any of the following events:

  • The defect arises because the customer did not follow Sunday Lighting Limited’s oral or written instructions on how to store, use, and maintain the Goods. If there are no instructions, then the customer did not follow good trade practices.

  • Damage caused during installation is the cause of the defect.

  • The defect arises as a result of using spare parts or materials which are not provided by Sunday Lighting Limited ;

  • The defect arises from the use of spare parts or materials which have not been supplied by Sunday Lighting Limited.

  • Without the written consent of Sunday Lighting Limited, the Customer alters or repairs the Goods.

  • The defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions;

  • The defect is due to fair wear and tear, willful damage, negligence, or abnormal storage or working conditions.

  • The Goods differ from their description as a result of changes made by Sunday Lighting Limited  to ensure they comply with applicable statutory or regulatory requirements;

  • The warranty shall not apply to any bulbs, drivers or components supplied by third parties that are incorporated in the Goods;

  • Electrical systems in use do not comply with current sector regulations;

  • Damage caused by accidents or for reasons of an Act of God, such as: lightning, floods, fires, or impact of environmental, climatic or any other conditions on the product;

  • Damage caused by transport;

  • Sunday Lighting Limited  shall not be liable for damages that may be suffered, directly or indirectly, by individuals, animals and property as a result of not following the instructions or regulations applicable to the installation, use and maintenance of the product.

  • The warranty excludes lamps and control gear that fail within expected lifetime margin.

  • If Sunday Lighting Limited  Lighting is unable to replace the defective product with the same it will use all reasonable endeavour to replace it with an alternative of a similar specification. Due to changes in specification by LED component suppliers this is not always possible.